Return & Refund Policy
Understanding Our Return & Refund Process
Payments
Pricing for all packages is listed on the Pricing Page. Prices may change without prior notice.
Refunds
- Payments are generally non-refundable unless SocioTraffic fails to deliver the service as described.
- All other refunds are at SocioTraffic’s sole discretion.
- Recurring clients may request a pro-rated refund on unused credits for the last month of service if they end their subscription early.
Order Cancellation
- Orders can be canceled within 24 hours if work has not yet started.
- If accepted, a full refund will be issued at the discretion of SocioTraffic.
Dispute Resolution
- Users should use SocioTraffic’s internal dispute resolution system before raising any external dispute.
- Clients agree not to dispute charges unless internal resolution fails.
Recurring Billing
- Recurring billing is processed every 30 or 31 days until canceled.
- Clients may cancel anytime via email, phone, or contact page.
- Recurring billing continues for 12 months unless canceled earlier. After 12 months, SocioTraffic will re-confirm continuation.